Profile
Application Support Specialist with 6+ years of experience in banking, fintech, and trading production support. Experienced in end-to-end incident management, troubleshooting, RCA, and Problem Management across application, database, API, and infrastructure layers.
Hands-on with Linux, Bash, SQL, PostgreSQL, Dynatrace, APIC, and Finacle, using logs, traces, and database queries to investigate production issues and restore services within SLA. Experienced in KEDB documentation, API troubleshooting, and collaborating with development teams to validate fixes and deliver application enhancements.
Where I've worked
Experience.
Application Support
Seven Seven Global Services, Inc. · UnionBank account (IT outsourcing)
- Provide production support for critical banking systems handling fund transfers, bills payment and payroll processing.
- Investigate banking transaction and API-related issues by analysing application logs, APIC responses and Finacle-related errors, coordinating with relevant technical teams to identify root causes and restore services.
- Prioritise and manage incidents by business impact, coordinating with development and infrastructure teams to restore services within SLA.
- Perform root cause analysis across application, database, API and infrastructure layers using Linux, Bash, PuTTY, SQL and DBeaver.
- Monitor application performance and system health with Dynatrace APM, analysing traces, logs and metrics to catch issues early.
- Document known errors, workarounds and permanent fixes in the Known Error Database (KEDB) to support Problem Management and cut recurring incidents.
- Support SFTP/FTP file transfers and batch processing via FileZilla for integration and scheduled jobs.
- Participate in mobile app deployments through Google Play Console and the iOS deployment process, validating post-release functionality.
- Work with development teams to report bugs, validate fixes and recommend enhancements, tracking incidents in ServiceNow and BMC Remedy and bugs in Jira.
Support Specialist
Premier Software Enterprise · IT subsidiary of the Philippine Stock Exchange
- Supported proprietary real-time trading platforms and backend systems for market operations and end-of-day processing.
- Performed daily system health checks to ensure high availability of trading and market systems.
- Generated end-of-day operational and internal reports for business and technical teams.
- Supported the PSE public website and internal web applications, ensuring real-time market-data accuracy.
- Investigated and escalated website and data discrepancies across backend and frontend integrations.
- Used Remote Desktop, Toad for Oracle and FTP/SFTP to access systems and support backend operations.
- Collaborated with development teams on enhancements and supported testing and release deployment.
- Supported Business Continuity Planning (BCP) and emergency failover readiness activities.